| 1. |
Payment - A deposit of 25% of the accommodation price per person is required to secure your booking. An invoice for the deposit will be sent to you via e-mail on receipt of your booking form. The deposit is due within 10 working days of the date of the invoice. A receipt and confirmation of your booking will be sent to you by e-mail when we receive your deposit. If no deposit is received within 10 working days of the date of the invoice, we will cancel the reservation. The final balance is due for settlement on the evening prior to your departure. Balances for accommodation can be paid for by either: Sterling cheque, Sterling internet bank transfer, Euro cash or Euro cheque drawn on a French bank. Balance for any meals taken and/ or transport costs are payable in Euro cash or Euro cheque drawn on a French bank.
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| 2. |
Prices - Once
a booking has been confirmed, the price of your reservation
is guaranteed and will not be subject to any alterations. |
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| 3. |
Your Contract
- A binding contract between us comes into existence when
we send our receipt and confirmation. Please check the confirmation
as soon as you receive it and raise any queries immediately. |
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| 4. |
Cancellations
must be received in writing. Deposits are non-refundable.
We will send you a cheque for any other balance you may have
paid. In the event that Velo Pyrenees has to cancel your booking,
any deposit and balance paid will be refunded in full. |
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| 5. |
Your accommodation
will not be available until 4pm on the first day of your visit
and you must leave the accommodation and property of the owners
by 11am on your last day of visit unless authorisation has
been given by the owners Lee Parish or Julie Moore. Latest check-in time is 10pm. |
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| 6. |
Any special needs, such as dietary requirements
should be clearly noted on the booking form. |
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| 7. |
Transport or
airport transfers provided by us need to be confirmed by us
with reasonable notice. We reserve the right to decline requests
for transport or airport transfers.
Before transportation we will advise you of the cost and require
payment before completion of your stay. We will not be responsible
for damage or theft to any of your belongings during these
services. |
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| 8. |
Any damage or
loss to our property or other guests caused by you or any
member of your party must be paid for in full immediately.
We expect all guests to have consideration for other people. |
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| 9. |
We accept no
liability for the death of, or personal injury to, any persons
during their visit, nor for any loss or damage resulting therefrom
unless caused by the proven negligence of ourselves. Neither
do we accept any responsibility for strikes, war, sickness,
acts of God etc. over which we have no control. |
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| 10. |
You are advised
to take out appropriate travel insurance for your needs. UK
residents should ensure that they apply for an European Health
Insurance Card (this has replaced Form E111). You can apply
on line for the free card at the NHS EHIC website. |
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| 11. |
In the unlikely event that you have grounds to complain, you must notify a representative of Velo Pyrenees immediately and we will try to resolve the issue. If you are not satisfied with our response, please write to us with full details of your complaint within one calendar month of the end of your holiday. We will respond within one month of receipt thereof. |
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| 12. |
All information
published on this website is presumed to be correct; we do
however reserve the right to alter information without notice. |
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